Finance Manager of Shared Services

Job Description

Job responsibilities: 1- Report directly to the VP of FP&A. Partner with the broader finance and accounting teams. 2- Responsible for setting the direction, establishing strategies, goals and objectives for the Global Shared Service Center. 3- Establish the optimal organizational design, processes and procedures to achieve objectives. 4- Manage and develop a highly engaged team. 5- Take an active role as a business leader within the team and support the overall objectives of the business. 6- Responsible for meeting and exceeding internal customer expectations. 7- Using service providers metrics, track and report key performance measures. Communicate metrics to VP of FP&A and relevant stakeholders to highlight issues, identify root causes, and solve problems in conjunction with other functional process owners. 8- Ensure implementation of global policies and processes in the Shared Service Center. 9- Identify, develop, and implement best practices and procedures for Finance and Business operations work streams and review work to ensure that deliverables are complete and without errors. 10- Adopt best practices and continuous improvement programs. 11- Manage all staff, including hiring, training, distribution of workload, coaching and organization structure to ensure the development of team members. 12- Provide excellent service to internal customers, addressing and resolving customers issues and concerns. Work closely with all business partners to ensure compliance with processes that will facilitate timely processing of operations. 13 - Educate the business on standard processes and the internal control policies. 14- Leverage overall ERP system and Business Intelligence interfaces, apply technology and deliver timely and accurate reporting, and work closely with Global IT. 15- Hold regular 1 on 1 meetings with VP of FP&A and other finance counterparts and become a business partner to these individuals. 16- Manage and develop a team of FP&A Analysts, BI Analysts, and Cash Application and AR/AP Specialists as part of a shared service environment. Currently a team of 21 individuals. 17- Develop and maintain metrics for the teams to monitor and promote continuous improvements in efficiency and quality of customer service. 18- Monitor and develop action plans based on customer satisfaction survey results. 19- Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts of the project team on a daily basis. 20- Interact with the business and finance users to understand their needs and to anticipate ways in which technological solutions can enhance the business processes. 21- Lead the standardization of processes to create a more effective and efficient Shared Services organization.