Posted:20 hours ago|
Platform:
Work from Office
Full Time
1. Processing Tasks to stay updated on product (20% of the tasks)
2. Set Up Sessions / Topic for discussion on product updates, Error or quality trends3. Shadow sessions on Live tasks & Floor Support/ 1 Calibration Session daily with Outliers4. Conduct Refresher trainings related to upskilling and identifying topics for re-training to Outliers5. Understand, articulate and implement best practices related to his/her area of expertise.6. Participate in implementation of process improvement recommendations7. Preparing & Reviewing Training document , SOPs8. Reviewing Monthly Error trend on Quality and setting up Product Knowledge Test9. Share tool / process enhancement suggestions and testing of new applications and fields in the tool10. RCA for external feedback with Corrective/Preventive Actions11. Collaborate with Product team , Understand the scope of new workflow / project and cascade to the processing team12. Set Up Step sheet , Process Workflow graph / design check list on new workflows13. Random Quality Checks as per available internal quality check parameters (2%) Re Audit14. Collaborate with Bloomberg to create short training videos, on high error prone fields/concepts.15. Task Dispute Management on Quality16. Gather, track and report quality metrics to all stakeholders.17. QSEN Calibration with Team leader/ Project Manger to detect performance trend / Volume Pattern
Integrated Personnel Services
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