3.0 - 5.0 years

0 Lacs

bengaluru, karnataka, india

On-site

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About The Role The Senior Analyst is responsible for ensuring the delivery of Daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include - managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies. Banking is changing and we're changing wit...

Posted 5 days ago

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Finance domain expert Integrated Personnel Services

4.0 - 9.0 years

6 - 15 Lacs

Kolkata

Work from Office

Job Description:- 1. Processing Tasks to stay updated on product (20% of the tasks) 2. Set Up Sessions / Topic for discussion on product updates, Error or quality trends 3. Shadow sessions on Live tasks & Floor Support/ 1 Calibration Session daily with Outliers 4. Conduct Refresher trainings related to upskilling and identifying topics for re-training to Outliers 5. Understand, articulate and implement best practices related to his/her area of expertise. 6. Participate in implementation of process improvement recommendations 7. Preparing & Reviewing Training document , SOPs 8. Reviewing Monthly Error trend on Quality and setting up Product Knowledge Test 9. Share tool / process enhancement s...

Posted 4 months ago

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