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NTT DATA, Inc.
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Field Support Engineer

Field Support Engineer

NTT DATA, Inc.

1 - 5 years

0 Lacs

ahmedabad gujarat

Posted:3 days ago| Platform: Shine logo

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Skills Required

voice gateways ip telephony technical support diagnosis troubleshooting cubes switching collaboration technologies call managers cisco products sbcs network routing

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: Join NTT DATA as a Cross Technology Service Delivery Field Support Engineer (L1) and be part of a renowned organization committed to technical excellence, innovation, and making a difference to clients and society. In this entry-level engineering role, you will provide professional first-line remote and on-site technical support and field engineering services to clients, ensuring service restoration and meeting Service Level Agreement (SLA) conditions. Key Responsibilities: - Configure, install, test, and ensure operational readiness of assigned infrastructure at client sites. - Install and configure software based on client requirements. - Identify and resolve technical incidents and problems, collaborating with stakeholders for timely issue resolution. - Investigate root causes of incidents and problems, escalating to L2 Field Engineer when necessary. - Update incident progress and resolution details promptly. - Track, log, report, and correct configuration items, components, and changes using appropriate tools and processes. - Assist in implementing remedies and preventative measures for system, process, and service problems. - Provide first-line remote and on-site technical support and field engineering services to clients. - Report and escalate issues to 3rd party vendors as needed. - Follow handover procedures for shift changes to ensure service continuity. Qualification Required: - Bachelor's degree or equivalent in Information Technology or Computing. - Associate level certifications in Data Centre technologies (e.g., CCNA (DC)), Networking technologies (e.g., CCNA, JNCIA), and Collaboration technologies (e.g., Microsoft Voice certification). - Collaboration certifications such as CCNA, Microsoft Voice certification (MS700 & MS720), and Webex Calling certification. Additional Details about NTT DATA: NTT DATA is a global innovator of business and technology services, serving 75% of the Fortune Global 100 with a focus on helping clients innovate and transform for long-term success. With experts in over 50 countries and a commitment to diversity, NTT DATA offers consulting, data and artificial intelligence, and digital infrastructure solutions to create a sustainable digital future for organizations and society.,

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NTT DATA, Inc.

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Field Support Engineer