Field Specialist

Company Description

VFS Capital, formerly known as Village Financial Services, is the first microfinance company in the Eastern Region with NBFC status registered by RBI. Headquartered in Kolkata, West Bengal, VFS Capital began its microfinance operations in the financial year 2005-2006. Since its inception, VFS has positively impacted the lives of thousands of poor women by providing them with credit for income-generating activities and helping them become economically self-sufficient. This empowerment has led to an improved quality of life for their families and enhanced their status in society. VFS Capital is not only the first microfinance institution in eastern India to obtain NBFC status but also the first MFI in India with ISO certification.

Role Description

This is a full-time on-site role based in Ranchi for a Field Staff position at VFS Capital. The Field Staff will be responsible for daily interactions with clients, assisting with loan applications, conducting field visits to verify the information provided by clients, and offering customer service support. They will also be required to troubleshoot issues, provide training to clients regarding financial products and services, and maintain accurate records of all client transactions and interactions.

Qualifications

• Strong Analytical Skills and Troubleshooting abilities
• Effective Communication and Customer Service skills
• Experience or ability in providing Training to clients
• Ability to work on-site in Ranchi and travel to field locations as necessary
• High level of integrity and professionalism
• Bachelor's degree in Business, Finance, or a related field is beneficial