Field Service Sales Specialist Customer Support

Beckman Coulter

10 - 15 years

5 - 9 Lacs

hyderabad bengaluru

Posted:2 days ago| Platform:

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Skills Required

interpersonal skills sfdc pharma healthcare life sciences service sales customer engagement continuous improvement solution architecting crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Field Service Sales Specialist -Customer Support will be Managing the Contracts Business for Telangana, Andhra Pradesh, and South 1 region. This includes commercial and technical ownership, customer engagement, and driving contract growth while ensuring compliance and process excellence.

What you will do

Manage contract business for the assigned region (Telangana, Andhra Pradesh, South 1).
Drive funnel management and ensure SFDC way of working is consistently followed.
Track and control Service Payment PD, while supporting upgrades, HBS, and custom quotes.
Coordinate with users for contract PRs, negotiate with purchase teams, and activate contracts.
Manage invoice submission, service entry, SAC forms, and payment collection.
Focus on OOW / OOC / CR to increase units under contract with innovative approaches.
Build strong rapport with customers across user, maintenance, purchase, and finance teams.
Work closely with regional teams, engineers, and commercial teams to ensure collaboration and alignment.
Adhere to SOPs, processes, and ensure compliance at all stages.

Who you are

Engineering or higher degree with 10+ years of experience in the Bio-Pharma field.
Strong commercial and technical knowledge.
In-depth understanding of customer landscape and regional dynamics.
Proficiency in communication and interpersonal skills with proven ability to build strong stakeholder relationships.

It would be a plus if you also possess previous experience in

Handling upgrades, HBS, or custom quotes in a contract business context.
Working with SFDC or similar CRM systems for funnel management.

Travel Requirements

Ability to travel within assigned region as per business needs.

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