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Zeiss Pharmaceuticals
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Field Service Engineer

Field Service Engineer

Zeiss Pharmaceuticals

4 - 9 years

6 - 11 Lacs

mumbai

Posted:15 hours ago| Platform:

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Skills Required

product quality it services interpersonal skills qms instrumentation ophthalmology continuous improvement biomedical technical support quality compliance

Work Mode

Work from Office

Job Type

Full Time

Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

Further information at ZEISS India .

Roles and Responsibilities
Technical: Maintains Ophthalmology / Microsurgery equipment Electronic/Optical/Mechanical: Total system level trouble-shooting on complex multi-symptom problems Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers Business growth: Assists in the growth and direction of business in his/her geographic area Repairing, installing, and servicing ZEISS medical technology equipment and software solutions Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications Competence in delivering remote service to diagnose or repair Accurately diagnosing and resolving technical issues relating to IT networks, servers, cloud based technologies and solutions Providing technical support to colleagues and customers Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers

Quality Specific Goals:
Aware of and comply with the Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position Complete all planned Quality & Compliance training within the defined deadlines Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization. Identify and report any personal quality or compliance concerns immediately to the Quality Organization Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Required Qualifications:
BE in Electrical/ Electronics/ Instrumentation/Biomedical or equivalent Minimum 4+ years of relevant experience in field services Proficiency in English and Computer Skills Excellent communications, listening and interpersonal skills Strong Customer skills- deals tactfully and effectively with differences of opinion, influences rather than directs

Your ZEISS Recruiting Team:

Sikcha Chhetri

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Field Service Engineer