Field Service Engineer

1 - General Business

Key missions of the position:

We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint and perform installation, commissioning and maintenance of Wabtec systems. The candidate will require to have a strong understanding of mechanical, electrical and Pneumatic circuit diagrams, electronic components, and their working principles. This role requires hands-on experience in troubleshooting, repairing of Electrical, mechanical and pneumatic systems.

Roles and responsibility are as below:

Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the Mechanical, electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines. Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing

the required testing. Enabling customer to perform the task in a right manner if needed.

Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement. Reporting and Documentation: Report and record the field interventions performed by himself and associated

team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager.

NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain

consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team.

Customer Interaction: Communicate effectively with clients to understand their issues and provide clear

explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued.

Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order. Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organizations strict safety, quality, and compliance standards.

People Management: No; Budget Management: No

Required Candidate Profile

Education/Training

1 - General Business

What education and education level are necessary for the position? Degree or Diploma in Mechanical / Electrical & electronics.

Professional Experience: How many years of professional experience in a specific professional area are required for the position?

Minimum of 5 years of experience in a similar role (Field service) preferably in the transportation railways or Lifts and escalator with good troubleshooting skills

Key Competences (Transversal/Professional)

Competence & Level

Reading and interpreting circuit diagrams : Intermediate

Knowledge on software installation : Novice

Troubleshooting & repair:Advanced

problem-solving abilities: Advanced

Microsoft Office:Intermediate

Communication: English speaking and writing:Intermediate Languages: English and Hindi & Any other regional language (is an added advantage)

Other Specifications:

Position will be initially in Southern region, subsequently transferrable anywhere in the country

Ability to learn quickly. Agility to adapt to new environment/ business strategies

Collaborate with multiple departments

Passionate to lead and take initiatives

Good attitude and interpersonal relationship

Key missions of the position:

We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint and perform installation, commissioning and maintenance of Wabtec systems. The candidate will require to have a strong understanding of mechanical, electrical and Pneumatic circuit diagrams, electronic components, and their working principles. This role requires hands-on experience in troubleshooting, repairing of Electrical, mechanical and pneumatic systems.

Roles and responsibility are as below:

1 - General Business

Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the Mechanical, electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines. Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing

the required testing. Enabling customer to perform the task in a right manner if needed.

Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement. Reporting and Documentation: Report and record the field interventions performed by himself and associated

team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager.

NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain

consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team.

Customer Interaction: Communicate effectively with clients to understand their issues and provide clear

explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued.

Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order. Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organization’s strict safety, quality, and compliance standards.

People Management: No; Budget Management: No

Required Candidate Profile

Education/Training

What education and education level are necessary for the position? Degree or Diploma in Mechanical / Electrical & electronics.

Professional Experience: How many years of professional experience in a specific professional area are required for the position?

Minimum of 5 years of experience in a similar role (Field service) preferably in the transportation railways or Lifts and escalator with good troubleshooting skills

Key Competences (Transversal/Professional)

1 - General Business

Competence & Level

Reading and interpreting circuit diagrams : Intermediate

Knowledge on software installation : Novice

Troubleshooting & repair:Advanced

problem-solving abilities: Advanced

Microsoft Office:Intermediate

Communication: English speaking and writing:Intermediate Languages: English and Hindi & Any other regional language (is an added advantage)

Other Specifications:

Position will be initially in Southern region, subsequently transferrable anywhere in the country

Ability to learn quickly. Agility to adapt to new environment/ business strategies

Collaborate with multiple departments

Passionate to lead and take initiatives

Good attitude and interpersonal relationship