Field Service Engineer - MS

1. The candidate will be responsible for planning and executing all MS service activities on all Waters products including installation, demonstration, training of operators, emergency repairs, TAP, Service Contracts etc.( Mass Spectrometer)

2. Ensure minimum down time for all Wates products.

3. Achieve revenue objectives, co-ordination with the Sales dept, support service and application training to new engineers etc.

4. Achieve highest level of customer satisfaction.

5. Meet the annual KPI for the role.

The main responsibilities include:

• Deliver high quality Service and support to customers
• Perform Installations, PMs, Repairs, upgrades, compliance and training for customers
• Optimise customer relations
• Effectively manage own calls, administration and inventory
• Follow Waters routines with an emphasis on quality
• High focus on customer success
• Work effectively cross function and cross border       
• Additional tasks when and where business demands

Successful candidate is likely to have the following competencies:

• B.E in Electronics/Instrumentation or Diploma in Electronics or Instrumentation with 4-5yrs of Industrial experience(Mass Spectrometry
• A good communicator with a high level of customer focus
• A methodical approach to problem solving.
• A keen interest and methodical approach to fault finding and problem solving

Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.  

Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.