Field Service Engineer

Job Description

Job Description Provides technical & application field services & support to external customers and Agilent customer engineers. This includes reactive and pro-active actions that result in a timely and cost-effective problem resolution. Responsibilities of this position include but are not limited to; Responsible for providing technical & application support for Agilent analytical instruments to existing & new customers. Leads projects requiring coordination with other functions & customers Deliver customer education courses on-site. Cost & time effective application method deployment on Agilent instruments Promptly troubleshoot method/technology transfers issues from one instrument to another. Respond promptly to related customer queries & help in prompt resolution of customer escalations Training of internal & external team and provide technical support. To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs Holds product seminars for customers, prospects and employees To co-ordinate internally with all the field, sales team and Managers to ensure that the key customers are delighted Must be willing to travel extensively To perform Installations, Preventive Maintenance, Repair, software & hardware IQ OQ on Agilent products . Base Location - Bharuch Qualifications Master s Degree in Biotechnology / Chemistry / Analytical Chemistry / Instrumentation / Pharmacy or equivalent Relevant 5-6 years of professional experience on analytical instruments in Liquid chromatography domain like LC, LCMS, LCQTOF etc. in Pharma, Clinical, E&Ls, Metabolomics market segments etc. Experience with troubleshooting and problem solving Experience with the Agilent solutions is desired but not essential Verbal and written communication is clear, respectful and timely. You enjoy travelling and visiting customers Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills. Microsoft Outlook, Excel, PowerPoint, SQL etc. Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support