Field Officer

Key Result Areas (KRA) – Area Officer (Security/Field Operations)

1. Multi-site Supervision

• Supervise multiple security sites within the assigned area to ensure operations run smoothly and in accordance with SOPs.

1. Guard Deployment & Attendance Management

• Ensure proper guard deployment at each site as per duty roster and immediately fill absenteeism or shortage through backup or hiring.

1. Recruitment & Onboarding

• Coordinate with HR/recruitment teams to hire guards as per site demands and ensure proper induction.

1. Training & Grooming Standards

• Conduct field-level training, briefing, and ensure guards maintain proper turnout and behavior on duty.

1. Surprise Checks & Patrolling

• Conduct routine and surprise visits at sites to check alertness, attendance, discipline, and report deviations.

1. Incident Handling & Emergency Response

• Respond quickly to any incident reported from any site and take corrective actions. Coordinate with local police or emergency services if required.

1. Client Relationship Management

• Regularly interact with client representatives at sites, address their concerns, and ensure high satisfaction levels.

1. CCTV / Electronic Surveillance Oversight

• Ensure all security devices like CCTV, alarms, and access control systems are functional at respective sites and raise alerts if any faults occur.

1. Compliance & SOP Enforcement

• Ensure all guards and sites comply with company standards, client instructions, and statutory norms (like PSARA, labor compliance).

1. Report Preparation & MIS Submission

• Submit daily/weekly site visit reports, incident reports, deployment rosters, and manpower status updates to operations manager.

1. Coordination with Operations & Office Team

• Act as a key communication link between the ground team and the office team /operations team.