Field Officer

Role: Field Officer

Vertical: Collection Services

Business Line: HDFC Bank

Product: Collections

Function: Collections

Reports to: Center manager

Exp in Years Min: 1 Max: 5

Job Role:

HDB Finance is seeking a dynamic and results-driven Agency Manager to join our team. As an Agency Manager, you will play a crucial role in building and leading a team of agents, driving business growth, and ensuring the achievement of Collections targets. This role offers an exciting opportunity for individuals with a passion

Role & responsibilities

1 . Team Leadership : -Recruit, train, and manage a team of agency executives. -Provide guidance, coaching, and motivation to the team to achieve Collections goals. -Monitor and evaluate the performance of Field Executive and implement improvement plans when necessary.

2 . Collections Strategy : -Develop and implement effective Collections strategies to drive business growth. -Set Clear Collection targets and KPIs for the team and ensure they are met or exceeded.

3 . Relationship Management : -Build and maintain strong relationships with clients and key stakeholders. -Collaborate with other departments within the organization to ensure seamless customer service and support.

4 . Compliance : -Ensure that the agency operates in compliance with all relevant laws and regulations. -Stay up-to-date with industry trends and changes in policies.

5 . Reporting : -Prepare regular Collections reports and provide updates to senior management. -Analyze Collections data to identify trends and opportunities for improvement. - Coordinating with agencies for collections. - Visiting high value customers for collections. - Maintaining the Collections MIS of agencies and own allocation

Interested Candidates Please share resume at below email ID.

Contact Details- rahul.kumar@hdbfs.com

Contact Person - Rahul Kumar

Mobile No- 7980481969