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Role: Field Officer Vertical: Collection Services Business Line: HDFC Bank Product: Collections Function: Collections Reports to: Center manager Exp in Years Min: 1 Max: 5 Job Role: HDB Finance is seeking a dynamic and results-driven Agency Manager to join our team. As an Agency Manager, you will play a crucial role in building and leading a team of agents, driving business growth, and ensuring the achievement of Collections targets. This role offers an exciting opportunity for individuals with a passion Role & responsibilities 1 . Team Leadership : -Recruit, train, and manage a team of agency executives. -Provide guidance, coaching, and motivation to the team to achieve Collections goals. -Monitor and evaluate the performance of Field Executive and implement improvement plans when necessary. 2 . Collections Strategy : -Develop and implement effective Collections strategies to drive business growth. -Set Clear Collection targets and KPIs for the team and ensure they are met or exceeded. 3 . Relationship Management : -Build and maintain strong relationships with clients and key stakeholders. -Collaborate with other departments within the organization to ensure seamless customer service and support. 4 . Compliance : -Ensure that the agency operates in compliance with all relevant laws and regulations. -Stay up-to-date with industry trends and changes in policies. 5 . Reporting : -Prepare regular Collections reports and provide updates to senior management. -Analyze Collections data to identify trends and opportunities for improvement. - Coordinating with agencies for collections. - Visiting high value customers for collections. - Maintaining the Collections MIS of agencies and own allocation Interested Candidates Please share resume at below email ID. Contact Details- rahul.kumar@hdbfs.com Contact Person - Rahul Kumar Mobile No- 7980481969

Posted 18 hours ago

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