Field Executive-ATM

Job Description

* Verification/perusal of physical visits done by Field Supervisor-ATM (FS) for the ATMs/ADWMs allotted and apprising the shortcomings to the concerned Regional Manager. He/she should also make surprise visits to ATMs room / lobbies / e-corners to ensure their maintenance, cleanliness, and proper functioning, once a month through Channel Manager Access Card (CMAC). * Monitoring HP-ESQ / OMS Tool for uptime/downtime/faults through portals/ app and extend support to ATM Monitors to follow up with respective stakeholders for early resolution. * Ensure that physical visits of ATM are done by Field Supervisor’s-ATM * Obtaining the latest Approved Publicity materials to be displayed in the ATM room from AGM (AC) at LHO and advise the same to Field Executive-ATM (FE) for its compliance. * In addition to periodic visits, visit ATMs in case of exigencies like installation / replacement, vandalism, fraud, fire, flood etc. * Overseeing and coordinating between vendors and operating staff (CAC/Branch) for early resolution/fixing of problems. Any shortcoming must be rectified within shortest possible time in consultation / coordination with controllers / vendors. * Any other situation when his presence at the ATM site is warranted including CAPEX/BLA/TOM Machines * For all the ATMs ensure timely service/resolution of problems of all ATMs in accordance with timelines/SLAs (Service Level Agreement). Feedback to AGM (AC) at LHO, regarding penalties for breach in SLA clauses by vendors * To assist AGM (AC) in (a) Site selection as per location guidelines for new ATMs (b) location analysis for existing ATMs assisting relocation wherever warranted. * Attending to any other situation where his presence is required, as instructed by Regional Managers at RBOs / AC Department at LHO. * Any other ATM related work entrusted by the Bank from time to time.