F&B Supervisor- QSR industry

Job Summary:

The F&B Supervisor oversees the day-to-day operations of the restaurant floor, ensuring smooth service, high-quality food standards, and an exceptional guest experience. The role requires strong leadership, team coordination, and adherence to QSR operational standards, hygiene, and customer service excellence.

Key Responsibilities:

• Supervise daily restaurant operations, ensuring quality and consistency in food and service.
• Lead and motivate the team to achieve sales targets and maintain high service standards.
• Ensure food safety, hygiene, and cleanliness are followed as per company and government norms.
• Manage shift schedules, staff attendance, and performance monitoring.
• Handle customer feedback or complaints promptly and professionally.
• Coordinate with kitchen and counter teams for efficient order flow and timely service.
• Assist the Restaurant Manager in stock control, inventory, and daily sales reporting.
• Ensure all SOPs (Standard Operating Procedures) are followed and implemented effectively.
• Train new team members on service protocols, POS handling, and brand standards.
• Support in upselling menu items and promoting ongoing offers to increase sales.

Key Skills & Competencies:

• Strong leadership and people management skills
• Excellent communication and customer service orientation
• Sound knowledge of QSR operations and food safety standards
• Ability to multitask and work in a fast-paced environment
• Basic knowledge of inventory and POS systems
• Positive attitude and problem-solving mindset

Qualifications & Experience:

• Bachelor’s/Diploma in Hotel Management or equivalent.
• 2–4 years of experience in F&B operations, preferably in QSR or casual dining setups.
• Experience in supervising small to medium teams.

Working Conditions:

• Flexible to work in shifts, weekends, and holidays.
• Fast-paced QSR environment with direct customer interaction.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

• Food provided

Work Location: In person