Team Member – QSR

The Team Member is responsible for delivering excellent guest service, maintaining quality standards, and ensuring smooth daily operations in a Quick Service Restaurant (QSR) environment. The role involves food preparation, order taking, cleanliness, and teamwork to ensure a positive dining experience for every customer.

Key Responsibilities:1. Guest Service

• Greet customers warmly and ensure a friendly dining experience.
• Take accurate food and beverage orders using POS systems.
• Handle customer queries, feedback, and complaints politely and efficiently.

2. Food Preparation & Quality

• Prepare food and beverages as per standard recipes and company guidelines.
• Maintain portion control and ensure consistency in taste, quality, and presentation.
• Follow safety, hygiene, and sanitation standards at all times.

3. Store Operations

• Support daily restaurant operations, including order assembly, packaging, and dispatch.
• Ensure workstations (kitchen, counter, dine-in area) are clean, stocked, and organized.
• Assist in inventory control and report shortages to the supervisor.

4. Cash Handling & Billing

• Operate billing counters and manage cash/card transactions accurately.
• Maintain records of sales and submit end-of-shift cash reports as required.

5. Compliance & Safety

• Follow company policies, grooming standards, and uniform guidelines.
• Comply with FSSAI, health, and safety norms applicable to QSR operations.
• Report any equipment malfunction or safety issue immediately.

Qualifications & Experience:

• Minimum 10th / 12th Pass or Diploma in Hotel Management / Hospitality preferred.
• 0–2 years of experience in a QSR, café, or restaurant environment (freshers welcome).
• Good communication skills and a positive customer-oriented attitude.
• Basic knowledge of hygiene, food safety, and service standards.

Key Skills:

• Customer Service & Communication
• Teamwork & Time Management
• Basic Food Preparation
• Hygiene & Cleanliness
• POS / Billing System Operation

Work Environment:

• Fast-paced QSR outlet environment with rotational shifts.
• Requires standing for long hours and handling customer rush during peak hours.
• Weekend and holiday availability is mandatory

Job Type: Full-time

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

• Food provided

Work Location: In person