F&B Hostess

Job Description

Company Description Novotel Visakhapatnam Varun Beach, A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On Varun Beach Visakhapatnam, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities. Job Description We are seeking an enthusiastic and customer-focused F&B Hostess to join our team in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience. Greet and welcome guests warmly upon arrival Manage reservations and seating arrangements efficiently Provide menus and inform guests about daily specials or promotions Coordinate with kitchen and wait staff to ensure smooth service flow Handle guest inquiries and special requests professionally Maintain cleanliness and organization of the reception area Monitor dining room capacity and manage wait times effectively Assist in resolving any guest concerns or complaints Collaborate with other team members to maintain high service standards Keep up-to-date with menu changes, events, and promotions Ensure compliance with health and safety regulations Participate in staff meetings and training sessions as required Qualifications Previous experience as an F&B Hostess or in a similar customer service role Excellent communication and interpersonal skills Strong guest engagement abilities and a friendly, approachable demeanor Proficiency in English; knowledge of local languages is a plus Diploma or Bachelor's degree in hospitality management, business administration, or a related field preferred Demonstrated problem-solving skills and ability to handle challenging situations Detail-oriented with excellent organizational abilities Flexibility to work various shifts, including weekends and holidays Basic computer skills for managing reservations and using point-of-sale systems Knowledge of restaurant operations and food service procedures Ability to work efficiently in a fast-paced environment Strong multitasking skills and capacity to prioritize tasks effectively Familiarity with local cuisine and culture is advantageous Professional appearance and adherence to grooming standards