Facility Executive - Technical

Job Description

What You'll Be Doing: Client Satisfaction & Relationship Management: Act as the primary point of contact for Facilities Management during your assigned shifts at The Client site. Manage all aspects of facility management service delivery, ensuring the achievement of the Management Plan and all key performance indicators (KPIs). Be accountable for meeting client Service Level Agreements (SLAs) related to site operations. Interface effectively with senior managers within The Client's real estate/facility team and business units. Coordinate with other key managers within The Client to ensure customer satisfaction. Proactively solicit and respond to feedback from the client, fostering strong, trusting relationships. Recognize opportunities for account growth and articulate the value proposition to expand business. Operations & Maintenance Excellence: Oversee the operation, staffing, performance, and development of the Facilities Management service delivery staff. Understand the Facilities Management scope and develop client-specific processes and procedures in consultation with the Account Manager, ensuring their implementation. Support The Client in the implementation of short and long-term projects. Develop and implement the annual management plan, achieving key performance indicators identified by the client. Oversee the compilation and delivery of appropriate monthly, quarterly, and annual reports. Ensure Planned Preventive Maintenance (PPM) activities are undertaken in accordance with the schedule. Implement regular inspections of the facility focusing on energy conservation, maintenance practices, utility management, and risk management procedures. Implement a pre-emptive maintenance program to reduce the risk of sudden failures of critical equipment. Maintain an equipment database for the site. Initiate strategies to achieve measurable improvements in energy consumption. Prepare and provide input for the site's monthly report to be submitted to the client. Implement and share best practices across the team. Team Leadership & Development: Build and manage high-performing teams, fostering a collaborative environment. Coordinate discussions with direct reports regarding goal setting, performance reviews, and career development planning. Provide training to on-site teams on equipment procedures and implementation. Support service delivery teams on equipment maintenance and upkeep. Conduct regular inspections to ensure procedures are being followed and updated as required. Develop tools to help measure the technical team's performance on a quarterly or annual basis. Safety & Compliance: Ensure implementation of safe work practices. Ensure compliance with statutory regulations on fire, health, and safety standards. Ensure all safety procedures, including Crisis Management/Business Continuity and Emergency Procedures, are maintained at all times. Ensure compliance with JLL minimum audit standards. What We're Looking For: Education: BE or Diploma in Electrical Engineering. Experience: Minimum of 3 years of experience as a Facility Executive, with over four years in facilities operations. Technical Expertise: A hands-on technical expert with a strong background in troubleshooting processes. Communication Skills: Excellent command of spoken and written English, with the ability to communicate complex technical issues clearly to colleagues, clients, and vendors. Understanding of Vendor Management & AMCs: Good understanding of vendor management and Annual Maintenance Contracts. Safety Acumen: A strong understanding of safety principles and practices. Team Player: Ability to work effectively within a team to achieve common goals. Added Advantage: Implementation knowledge of ISO 14001 and OHSAS 18001.