Facilities Head

Facilities Head

Facilities Head

Key Outcomes & Responsibilities:

1. Infrastructure Development:

• Develop

  and implement infrastructure plans and requirements.

• Oversee

  the progress of infrastructure projects as per the agreed schedule.

• Monitor

  and measure the performance of infrastructure service partners.

2. Infrastructure Upkeep & Management:

• Plan

  and execute scheduled maintenance for office and residential complexes.

• Ensure

  hygiene and cleanliness standards are maintained across all areas.

• Train

  and groom infrastructure maintenance teams to uphold standards.

3. Performance Management:

• Develop

  and implement infrastructure standards in line with local regulations (e.g., GRIHA).

• Design

  objective and data-based performance measurement methods.

• Evaluate

  the performance of internal and external teams.

4. Contract Facilitation:

• Source

  and manage service providers for housekeeping, catering, maintenance, and new infrastructure projects.

• Draft

  and negotiate contracts with appropriate clauses to protect organizational interests with integrity.

• Maintain

  a diverse pool of service providers to ensure equal distribution of assignments.

5. Service Facilitation:

• Enhance

  customer satisfaction through excellent service and interactions.

• Conduct

  audits and create action plans for facility and service improvements.

• Monitor

  and measure the quality of services provided.

6. Grievance Handling:

• Assess

  the severity and impact of complaints and address them efficiently.

• Maintain

  a logbook and historical data of grievances.

• Ensure

  effective resolution of complaints to meet customer satisfaction.

7. Asset Management:

• Maintain

  an accurate list of assets for both colony and office premises.

• Conduct

  semi-annual audits for asset counting.

• Maintain

  related MIS (Management Information Systems) and records for future references.

8. Shutdown Planning:

• Participate

  in shutdown planning and review meetings.

• Ensure

  proper budgeting and cost-effectiveness for shutdown activities.

• Ensure

  smooth processing of all shutdown-related bills and maintain relevant MIS.

9. Cost Management:

• Promote

  cost sensitivity in all project-related contracts.

• Gather

  and analyze financial cost information to secure better rates.

• Monitor

  cost progress in alignment with project timelines and objectives.

Qualifications:

• Bachelor's degree in

  Hospitality Management, Business Administration, Facilities Management, or a related field.

Skills & Requirements:

• 6-8 years of progressive

  experience in facility management, with a background in housekeeping, hotel, or hospitality industry.

• Strong leadership and

  team management skills.

• Excellent organizational and

  multitasking abilities.

• Proficient in budget

  management and financial analysis.

• Knowledge of health

  , safety, and environmental regulations.

• Strong communication and

  interpersonal skills.

• Proficiency in facility

  management software and tools.