Facilities Coordinator - Soft Services

BUSINESS UNIT

Work Dynamics

Bangalore

Facility Manager

POSITION GOALS

• Set up Standard Operating Procedures for all soft services activities and ensure compliance at site.
• Must be able to recognize system shortcomings and respond to operational and emergency situations.
• Ensure client SLA & KPI achieved with highest level of customer satisfaction.
• Appropriate checks and control measures for all vendor staff activity and tracking mechanism

DUTIES AND RESPONSIBILITIES

• Ensure Deep cleaning activities are undertaken in accordance with the schedule.
• Ensure the implementation and management of Risk and Safety work practices to reduce any interruption to operations.

• Ensure all the Helpdesk tickets are tracked and closed within SLA to achieve the client satisfaction scores.
• Provide training to on-site teams on equipment procedures and implementation.
• Support service delivery teams on equipment maintenance and upkeep.
• Conduct regular audits to ensure that the procedures are being followed and updated as required.
• Ensure and coordinate for adequate material availability and to maintain the stores to keep inventories of all HK materials without any interruptions.

• Ensure compliance with statutory regulations on fire, health, and safety standards.
• Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.

• Maintain equipment database for site and have proper inventory management for the materials.
• Prepare / provide input to the site monthly report to be submitted to client

EMPLOYEE SPECIFICATIONS

• Territory qualifications in property, building or facilities management required.
• Excellent people skills and ability to interact with a wide range of client staff and demands.
• Demonstrated experience with tendering and service improvement initiatives required.
• Knowledge on basic safety standards at workplace and eye for details to bring in improved standards on cleaning activities.
• Knowledge of Strong PC literacy and proven to manage daily activities using various systems.

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