Expert - Service Automation

Req ID:497531

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Product Owner

Key Responsibilities:

Automation & AI Strategy

• Define and prioritize automation opportunities aligned with business goals and operational efficiency.
• Own the product backlog for automation initiatives and ensure timely delivery of high-impact solutions.
• Collaborate with stakeholders across ITSM, Infrastructure, and Application teams to identify automation use cases.

Incident Reduction & Service Request Fulfillment

• Analyze incident and request data to identify automation candidates.
• Drive implementation of automated workflows using Power Automate, Automation Anywhere, and ServiceNow Flow Designer.
• Ensure automation solutions are scalable, secure, and compliant with enterprise standards.

ServiceNow Virtual Agent Ownership

• Define and manage the roadmap for ServiceNow Virtual Agent capabilities.
• Collaborate with UX, content, and technical teams to design conversational flows that improve user experience.
• Monitor Virtual Agent performance and continuously optimize based on user feedback and analytics.

Product Management & Governance

• Maintain detailed documentation of automation and Virtual Agent features, workflows, and release notes.
• Establish KPIs to measure success of automation and AI initiatives (e.g., incident reduction %, request fulfillment time, Virtual Agent adoption).
• Ensure alignment with ITIL processes and enterprise architecture standards.

Required Skills & Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
• 8+ years of experience in IT operations or product management, with at least 4 years in automation and AI initiatives.
• Strong experience with:

  • Power Automate

    (Cloud/Desktop flows)

  • Automation Anywhere

    (A360 platform)

  • ServiceNow

    (Flow Designer, Virtual Agent, IntegrationHub)
• Proven track record of managing product roadmaps and delivering automation solutions in large-scale environments.
• Excellent analytical, communication, and stakeholder management skills.

Preferred Qualifications:

• Certifications in ServiceNow, Automation Anywhere, or Power Platform.
• Experience with conversational AI, NLP, or chatbot design.
• Familiarity with ITIL, Agile/Scrum methodologies, and enterprise automation governance.

You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you!

Important to note

As a global business, we re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We re committed to creating an inclusive workplace for everyone.