Expert

Apple Retail is where the best of Apple comes together. You bring expertise to help people do what they love, delivering an only-at-Apple experience. Inclusion is a shared responsibility and together, we foster a culture where everyone belongs and is inspired to do their best work. As an Expert, you possess a deep understanding of Apple products and services across the Apple ecosystem. You excel at selling products, offering all of Apple's services, and delivering an exceptional customer experience. You exemplify what great customer engagement looks like and mentor others on how to achieve results. Demonstrate and sustain top-performing sales and service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. Be knowledgeable about and proactively stay up to date on Apples products, services, purchase options, and Product Zone sales processes. Support your peers throughout the store by sharing knowledge about Apple's products, services, and purchase options, and assist in offering ownership opportunities. Maintain accuracy and follow guidance. Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store. Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn. Demonstrate Apple's values of inclusion and diversity in daily activities. Minimum Qualifications: - Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store and reliably attend work as scheduled, following local laws and any approved accommodations. - Have experience in retail or sales, or related work experience. Preferred Qualifications: - Demonstrate knowledge of Apple products and services. - Show a track record of producing top-performing sales and customer experience results. - Personalize solutions based on customer needs and effectively communicate them. - Solve customer concerns using care, learning, and presentation skills. - Work in a fast-paced environment, often supporting multiple customers simultaneously. - Learn about and deepen your understanding of Apple products and services, as well as third-party products, to enhance the customer experience. - Support and educate the broader team by sharing knowledge, experiences, and insights. Where we're hiring: Submit CV,