Job
Description
Role Overview: As an Expert at Apple Retail, your main responsibility is to provide top-performing sales and service to Apple customers by understanding their needs, presenting products, and educating them on relevant ways to buy products. You will be expected to have a deep understanding of Apple's products and services, excel at selling, and deliver an exceptional customer experience. Additionally, you will support your peers by sharing knowledge and assisting in offering ownership opportunities. Key Responsibilities: - Demonstrate and sustain top-performing sales and service to Apple customers by understanding their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products. - Stay knowledgeable about Apple's products, services, purchase options, and Product Zone sales processes. - Support peers by sharing knowledge about Apple's products, services, and purchase options, and help in offering ownership opportunities. - Maintain accuracy and follow guidance. - Perform various tasks as needed, including providing customer service and support in different areas of the store. Preferred Qualifications: - Demonstrate knowledge of Apple products and services. - Show a track record of producing top-performing sales and customer experience results. - Personalize solutions based on customer needs and effectively communicate them. - Solve customer concerns using care, learning, and presentation skills. - Work in a fast-paced environment, often supporting multiple customers simultaneously. - Learn about and deepen your understanding of Apple products and services, as well as third-party products, to enhance the customer experience. - Support and educate the broader team by sharing knowledge, experiences, and insights. Minimum Qualifications: - Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations. - Have experience in retail or sales, or related work experience. - Be proficient in the local language, both written and spoken.,
