Experienced Product Review Engineer (Service Engineering)

Overview

Position Overview

Operations Center team serves as the first point of contact for Boeing customers needing urgent technical support on maintaining/ operating Boeing commercial airplanes. The team works in a highly dynamic environment to: expeditiously resolve customer Service Requests (SRs); provide FAA compliance documentation; and report, analyze, and resolve technical/ safety events and issues.

Boeing India Engineering is currently looking for a Experienced Product Review Engineer (Service Engineering) to support Operations Center capability at Bangalore, India. This position will focus on providing 24/7 support to Boeing commercial airplane customers. This position offers a unique opportunity to work complex technical challenges in support of safe operation and return to service.

Position Responsibilities:

• Prepare structural repair dispositions and engineering data required to show compliance with Boeing, customer and regulatory requirements, to maintain continued airworthiness.
• Apply broad knowledge of Boeing design and/or engineering principles.
• Assess and resolve product/process issues through the product lifecycle.
• Lead research of technical, operational and quality issues that cannot be resolved by customer and design interim and final engineering solutions.
• Lead others to analyze, conduct root cause analysis and develop dispositions for design non-conformances.
• Develop and implement product/process improvements.
• Analyze reported problems for potential safety issues; recommend and manage complex resolution.
• Collaborate with other support groups to expeditiously develop safe solutions, satisfying customer needs.
• Communicate with customers if additional information is needed or roadblocks arise
• Perform review of the requests and determine the best avenue for resolution Review outgoing messages for quality
• Develop customer correspondence for continued safe operation and maintenance of equipment; Correspond with Operators through BCS/ E-mail/ IM
• Lead the design of interim structural repairs and conducts static strength analysis.
• Develop and implement technical training curriculum for internal or external customers.
• Willing to support a 24/7 on-call rotation schedule and the ability to work variable shifts, including weekends or overtime.
• Being a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment.
• Execute work independently without supervision
• Proactively seek information and direction to successfully complete the statement of work.
• Must be able to work collaboratively with cross-functional team. Must be willing to work flexible hours (early or late as needed) to interface with Boeing personnel around the world.
• Demonstrate strong written, verbal and interpersonal communication skills. Be fluent in written and spoken English.

Basic Qualifications (Required Skills/Experience):

• Bachelors or Masters degree is required as basic qualification in Mechanical/Aerospace/Applied Mechanics/Structural engineering
• 8+ years of proven experience in Product Review Engineering/ Service Engineering.
• Good knowledge of Static and Fatigue analysis techniques (Boeing methodology preferred).

Preferred Qualifications (Desired Skills/Experience):

• 8 or more years of experience in structures engineering.
• Experience in repair disposition of composite structures.
• Experience supporting end users in a customer service role.
• Experience working with MRB (Material Review Board) activities related to aircraft structures.
• Experience with airworthiness regulatory agencies.
• Experience in transport category airplane certification or production/fleet support projects involving FAA approval.
• Experience in developing/ performing structural repairs in Airline/MRO maintenance environment

Relocation:

• This position does offer relocation within INDIA.

Education

Bachelor's Degree or Equivalent Required

Shift

Shift rotation - weekdays (India).