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EXL
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Executives

Executives

EXL

2 years

0 Lacs

gurgaon haryana india

Posted:1 day ago| Platform:

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Skills Required

updating escalation service transactions compliance communication reports

Work Mode

On-site

Job Type

Full Time

Job Description

Role primarily involves managing inbound/outbound calls to end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions. Works towards maximizing cash inflows & reducing bad debts.

Essential Functions

Ensure that the guidelines are followed as per standard procedures
Ensure that the quality of the transactions is in compliance with predefined parameters
Ensure adherence to Company Policies and Procedures
Ensure fair methods are used to collect outstanding balance on the account
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)
Prepare reports of the accounts assigned to the team. Any other essential function that may occur from time to time as directed by the Supervisor

Minimum 2 years’ work experience in any BPO involving speaking with US/UK customers. A candidate with prior B2B Collections in outbound calling experience is mandate.

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EXL

Business Process Management / Analytics

New York

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