Executives

Position Title, Responsibility Level

Function

Reports to

Permanent/ Temporary

Span of Control

Location

Basic Function

• Work Type - Back office
• Case creation in ATV/MedCompass tool, basis the data received
• Once the case is received, action to be taken as per SOP
• Determine if case can be processed and/or to be routed to another queue
  

Essential Functions

• Navigate through multiple system / applications for data gathering
• Proficiency with computer skills (navigating multiple systems and keyboarding)
• Understand the goals and standards to ensure that quality and productivity standards are met
• Accurate and timely updating of the database
• Meet the agreed upon KPIs as per the operational definitions and targets
• Participate in the User Acceptance Testing as needed
• 98% - 100% attendance during training/nesting period is required
• Must be flexible to work hours with Monthly work schedules changes
  

Primary Internal Interactions

• Actively participate in the team meetings, discussions and provide inputs
• Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
  

Primary External Interactions

• None
  

Organizational Relationships

Reports To : Team Manager Supervises : None

Skills

Technical Skills

• Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
  

Process Specific Skills

• Strong comprehension skills
• US Healthcare knowledge is preferred but not mandatory
  

Soft Skills (Desired)

• Effective communication skills, both verbal and written
  

Soft Skills (Minimum)

• None
  

Education Requirements

Work Experience Requirements

Annexure

Acknowledgement