Executives

Position Title, Responsibility Level

Function

Reports to

Permanent/ Temporary

Span of Control

Location

Basic Function

• Work Type - Back office - Voice
• Call provider and gather missing information for case creation
• Case creation in ATV/Med Compass tool, basis the data received
• Once the case is received, action to be taken as per SOP
• Determine if case can be processed and/or to be routed to another queue
  

Essential Functions

• Navigate through multiple system / applications for data gathering
• Proficiency with computer skills (navigating multiple systems and keyboarding)
• Understand the goals and standards to ensure that quality and productivity standards are met
• Accurate and timely updating of the database
• Meet the agreed upon KPIs as per the operational definitions and targets
• Participate in the User Acceptance Testing as needed
• 98% - 100% attendance during training/nesting period is required
• Must be flexible to work hours with Monthly work schedules changes
  

Primary Internal Interactions

• Actively participate in the team meetings, discussions and provide inputs
• Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals
  

Primary External Interactions

• Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
• Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
• Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.
  

Organizational Relationships

Reports To : Team Manager Supervises : None

Skills

Technical Skills

• Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook
  

Process Specific Skills

• Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge
• Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
• Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
• Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
• Typical office working environment with productivity and quality expectations
  

Soft Skills (Desired)

• Must be a B1, preferably a C1 CEF level
• Works effectively with a team
  

Soft Skills (Minimum)

• Must be a B1 CEF level
  

Education Requirements

Work Experience Requirements

Annexure

Acknowledgement