RazorSign logo

Executive - Product Support(JOB0570) Apply Now

36 years

0 Lacs

mumbai maharashtra india

Posted:2 days ago| Platform: Linkedin logo

Apply

Skills Required

support saas technology ai communication configuration service training workflow software sql empathy teamwork collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Executive - Product Support (JOB0570)

Company:

PracticeLeague Legaltech Pvt. Ltd. (RazorSign)

Work Mode:

Work From Office

Working Days:

Monday to Friday

Location:

Mumbai (On-site)

About Us

PracticeLeague (RazorSign) is an award-winning and rapidly growing SaaS company dedicated to transforming corporate legal operations. As a pioneer in legal technology, we deliver innovative, AI-driven solutions trusted by leading multinational organizations. Our products empower enterprises to streamline workflows, enhance productivity, and achieve operational excellence.With strong global expansion plans and a commitment to continuous innovation, we are looking for passionate professionals to join our team.We are seeking a smart, enthusiastic, and customer-focused professional with strong communication skills to join our Product/Customer Support team. In this role, you will work closely with clients to understand their issues, assist with product configuration, and ensure seamless usage of our platform.

Roles And Responsibilities

  • Deliver exceptional client service in a proactive, timely, and efficient manner.
  • Communicate confidently with clients to understand and interpret issues.
  • Take complete ownership of client queries and ensure closure within defined SLAs.
  • Interact with end users to gather detailed issue information and document it accurately.
  • Collaborate with internal teams to explore solutions and represent clients interests.
  • Conduct training sessions for end users on new features, releases, and ongoing product usage.
  • Assist clients in configuring the product as per their workflow and process needs.

Technical & Soft Skills Requirements

  • 36 years of experience in software product support or client-facing roles.
  • Basic knowledge of SQL and understanding of APIs is an added advantage.
  • Experience working with SaaS products will be preferred.
  • Strong verbal and written communication skills.
  • Empathy, approachability, and sensitivity toward client issues.
  • Strong teamwork and collaboration skills with both clients and internal teams.
  • Willingness to learn new technologies, tools, and product features.

More Jobs at RazorSign

Digital Marketing Executive/ Manager(JOB8139) Apply Now

Pune, Maharashtra, India

5.0 - 6.0 yrs
|

Salary: Not disclosed

Project Coordinator(JOB3159) Apply Now

Pune, Maharashtra, India

2.0 - 2.0 yrs
|

Salary: Not disclosed

Business Development Executive (Sales)(JOB1104) Apply Now

Pune, Maharashtra, India

Experience: Not specified

|

Salary: Not disclosed

Graphic Designer & Video Editor(JOB5517) Apply Now

pune, maharashtra, india

34.0 - 34.0 yrs
|

Salary: Not disclosed

Graphic Designer & Video Editor

pune, maharashtra

3.0 - 7.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Google Play App Store
coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
RazorSign logo
RazorSign

RecommendedJobs for You

RazorSign logo

Executive - Product Support(JOB0570) Apply Now

RazorSign

mumbai, maharashtra, india

RazorSign logo

Executive - Product Support(JOB0570) Apply Now

RazorSign

mumbai, maharashtra, india