Executive

Role & responsibilities

• Patient Experience / Patient Satisfaction
• Work towards improving overall patient experience and satisfaction.
• Monitor Patient Satisfaction Score and strive to maintain it above 85%.
• Develop strategies to reduce patient complaints and encourage positive feedback, aiming for a reduction of more than 10%.
• Process Improvement-Focus on quality improvement initiatives within the organization.
• Identify and address billing errors, with the goal of reducing staff-related mistakes leading to refunds by 1.5% or more.
• Ensure demographic accuracy in patient records, striving for 100% accuracy
• Maximize billing accuracy in the Medical Health Center (MHC), maintaining a 100% accuracy rate, except in cases of technical issues reported.
• Monitor and ensure staff discipline and grooming standards are met, with a target of 90%, manually tracked for each staff member.
• Promote online payment methods, targeting a contribution of 30% of total bills generated.
• Work towards reducing OPD billing time to less than 5 minutes.
• Revenue Impact - Collaborate with relevant stakeholders to enhance OP to Lab & Diagnostic conversion rates (to be confirmed with Seema Mam), aiming for a 30% improvement.
• Ensure timely submission of scrolls with 100% adherence to the 24-hour Turnaround Time (TAT).
• Maintain a 100% adherence rate for credit bill processing within 24 hours

Candidate must know

Well versed with MS Office i.e. Excel, word, Tally etc.

Pleasant personality

Excellent communication skills

Result Orientation

Punctual & Responsible