Executive - Network Control Centre

Job Title

Function

Reports To

Location

Shifts:

About Blue Dart Express India

Blue Dart,

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Blue Dart is where you belong

Position Overview

The Executive Network Control Centre plays a vital role in ensuring timely, secure, and compliant vehicle movements across the network by monitoring live operations and escalating issues as needed.

Job Purpose

To enable smooth network vehicle operations through live tracking, exception management, and coordination with cross-functional teams to uphold service quality and safety standards.

Key Responsibilities

Vehicle Tracking & Exception Management

• Monitor network vehicles 24x7 using GPS platforms, GNMS, portals, or calls (in case of GPS failure).
• Log and escalate exceptions like unscheduled stops, seal tampering, theft attempts, breakdowns, and accidents.
• Raise alerts for any potential disruptions such as political unrest or natural calamities impacting network movement.
• Escalate SOP non-compliance related to GPS, e-locks, or driver behaviour at the origin.
• Track high value/high-risk shipments and vehicles in sensitive zones with focused attention.
• Generate and update exception records in portals or tracking systems, ensuring follow-through until closure.

Coordination & Recovery Support

• Coordinate with Operations, Fleet, and Security teams for prompt vehicle recovery during breakdowns or other disruptions.
• Work with regional fleet teams to ensure smooth functioning of e-locks and other security devices.
• Collaborate with vendors and zonal teams to ensure compliance and operational readiness.
• Ensure timely integration of GPS and e-locks into the central tracking platform.

Performance Monitoring & Reporting

• Monitor network timeliness and support push-pull efforts for delayed vehicles to maintain schedules.
• Capture vendor performance related to transit times, vehicle placement, and shipment safety.
• Prepare and publish timely MIS reports on performance, incidents, and service quality parameters.

Qualifications & Experience

Education

• Essential

  : Graduate in any stream

Experience

• Essential

  : Proficiency in MS Excel and other tracking platforms; strong communication in English and Hindi

• Preferred

  : 2+ years of experience in a control tower/central command centre role; familiarity with Transport Management Systems and ERP platforms; knowledge of a regional language

Technical Skills & Competencies

Core Technical Skills

• Real-time GPS/vehicle tracking systems
• Report generation and MIS preparation
• Transport Management System and ERP familiarity

Behavioural Competencies

• Detail-Oriented

  : Able to detect operational anomalies quickly

• Communication

  : Clear and prompt in both written and verbal communication

• Collaboration

  : Works well with cross-functional teams to ensure issue resolution

• Responsiveness

  : Acts swiftly on escalations to avoid service disruptions

Key Performance Indicators (KPIs)

1.Network Vehicle Tracking & Exception Handling

• Accurate and real-time tracking of network vehicles
• Timely identification and resolution of exceptions such as breakdowns, delays, and accidents

2. On-Time Network Operations & ASL Adherence

• % On-time vehicle departures across all network locations
• % On-time arrivals to meet shipment Arrival Service Levels (ASL)

3. Vehicle Compliance, Safety & Security

• 100% compliance of deployed vehicles with operational and safety standards
• Adherence to timelines and protocols under the performance management system

Why Join Blue Dart?

When you join us, you become part of a purpose-driven organization thats redefining logistics across India and beyond. Here’s what you can expect:

• Competitive compensation

  and performance-linked incentives that reward your contribution.

• Continuous learning

  through structured development programs, on-the-job coaching, and access to global best practices.

• Comprehensive benefits

  including medical insurance (with optional parental cover), financial wellness programs, and generous paid time off.
• A strong

  culture of recognition

  , inclusion, and respect—where your ideas matter and achievements are celebrated.
• Access to

  cross-functional and global career paths

  within DHL Group’s diverse business portfolio.
• The pride of working for India’s most awarded logistics brand, delivering excellence across 56,000+ locations and 220+ countries.

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