Executive - KYC Verification

1 - 5 years

1 - 3 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Key activities

Overall goals / Typical measures as relevant

Customer

Team Lead KYC verification

  • Assist the Team Lead to carry out relevant assigned work & accurate action on verification cases assigned.

KYC verification team

  • Action on assigned cases accurately (+99%)
  • Completion of assigned worked in stipulated time with accuracy
  • Preparing complete productivity & sharing with the respective team & stakeholders.
  • Managing activities assigned by team leader
  • Response on mail
  • Provide services to the gateways / customer service / service centre / Sutherland Global / Concentrix by supporting in resolution of query, within SOP.
  • Managing activities & work of mailbox.
  • Regular working on DHL KYC site and ensure timely completion of job accurately
  • Follow up with DHL IT in case system related challenge like slowness and down
  • Highlight to team leader and manager with crucial information
  • Undertake any projects/duties assigned by the team leader and project manager
  • Complete daily and weekly productivity reports to measure individual and department effectiveness.
  • Ensure that customer information is maintained accurately on the customer database
  • Validation of (Approve/ Reject) DHL KYC within TAT
  • Quality check of the activity performed.

Process

KYC verification team: -

  • Team lead will assign KYC verification cases to all the members.
  • In case team lead absence, self-managed and assign the cases, action on KYC verification
  • Working on the KYC verification file & action on assigned cases.
  • Providing information with respective gateway/SGS/CNX and Customer service.
  • Responding to gateway/SGS/CNX and Customer service mails with their requirements.
  • Any Adhoc Activities as and when required as per process requirement.
  • Working 24*7 in rotational shifts.

Process Improvement

  • Highlight areas for improvement, with suggested solutions – to improve DHL’s procedures, technology, and service to positively enhance customers’ experience with DHL.

People - Management

In case of absence of Team Leader, he/she must be able to demonstrate ability to influence decisions/actions.

Skills / Qualifications

Key capabilities

  • Typing skills (at least 30 wpm preferable)
  • Telephone skills (excellent)
  • Conflict resolution skills (excellent)
  • Technical Skills (Telephone systems, Order/Shipment Track & Trace Systems and Order Booking systems preferable)

Competencies

Competency segment ‘Business’

Analysis:

Planning & Organizing:

Decision Making:

Results Orientation:

Competency segment ‘Leadership’

Teamwork:

Competency segment ‘Personal’

Accountability:

Communication:

Self Management:

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DHL Supply Chain

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Bonn Westerville

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