Executive- Key Accounts Manager

Location: Ahmedabad

Department: Key Account Management

Experience: Min 2-3 years

Salary Range: 6 -8 LPA

Reports To: Director - Sales

Overview We are looking for a proactive, detail-oriented, and confident individual to join us as an

Executive - Key Account Management. In this role, you will work closely with large enterprise

customers, helping to build and maintain strong relationships while ensuring exceptional customer satisfaction. This is an entry-level position with structured training and mentorship, making it ideal for individuals who are eager to learn and grow in client management within a fast-paced, dynamic environment.

Responsibilities:

Client Relationship Management:

• Support building and maintaining long-term relationships with large enterprise clients.
• Act as a secondary point of contact for customer interactions, inquiries, escalations, and

resolutions.

• Learn and master the use of Zoho CRM to manage key accounts, track customer

interactions, and maintain accurate records.

• Collaborate with the internal teams to address client requirements effectively.

Customer Engagement & Satisfaction:

• Proactively engage with enterprise customers to understand their needs and challenges.
• Assist in resolving customer concerns and ensure timely follow-ups for a seamless client

experience.

• Conduct periodic check-ins with clients to ensure high levels of satisfaction and capture

feedback for continuous improvement.

Revenue Growth & Upselling:

• Identify potential opportunities for upselling and cross-selling products and services.
• Assist in tracking key account performance and revenue growth metrics.

Reporting and Analysis:

• Track payments, send invoices, and follow up on outstanding dues.
• Generate and present reports on client performance, revenue metrics, and sales forecasts.
• Analyze customer data to identify trends, patterns, and areas for improvement.

Market and Competitor Analysis:

• Stay informed about industry trends, competitor activities, and market dynamics.
• Conduct research to identify opportunities for business growth.
• Share insights with internal stakeholders to guide strategy development.

Key Requirements:

• Educational Background: Graduate/Postgraduate/MBA in Business, Sales, or a related field.

• Experience: Minimum 2-3 years in account management, preferably in a SaaS-based

solution environment.

• Proficiency in Zoho CRM or similar customer management tools.

• Strong communication and negotiation skills with the ability to interact with stakeholders at

all levels.

• Analytical mindset with a focus on problem-solving and driving results.

• Ability to manage multiple customer accounts and prioritize tasks effectively.

• Willingness to travel for client meetings when necessary.

Key Traits:

• Professionalism:

  Ability to handle interactions with large enterprise customers confidently

and respectfully.

• Quick Learner:

  Comfortable learning about enterprise systems, processes, and customer

requirements.

• Customer-Centric Mindset:

  Eager to understand and address client challenges with a

solution-oriented approach.

• Attention to Detail:

  Capable of managing and tracking multiple customer accounts

effectively.

• Team Collaboration:

  Skilled in working across internal teams to address client needs

efficiently.

What We Offer:

• Enterprise Exposure:

  An opportunity to interact with and learn from some of the largest

companies in the industry.

• Structured Mentorship:

  A training program designed to prepare you for handling enterprise-

level accounts confidently.

• Career Development:

  A clear growth path within key account management and beyond.

• Dynamic Environment:

  Work with a collaborative and innovative team where your

contributions will make a tangible impact