Executive HRBP || GGN || Immediate Joiner|| Walk-In

Position: Executive HRBP

Location:

Employment Type:

Job Summary:

• Employee Query Resolution:

  Efficiently resolve employee queries and concerns within the respective vertical/process, and track/report query resolution Turnaround Time (TAT).

• Compliance:

  Ensure strict adherence to labor laws, security policies, disciplinary policies, and the company's code of conduct.

• Discipline & Code Enforcement:

  Implement and enforce the Discipline Policy and Code of Conduct across the organization.

• Attrition Management:

  Maintain employee attrition at 5% or below.

• Employee Engagement:

  Drive employee engagement initiatives in collaboration with cross-functional teams. Facilitate engagement action planning, record minutes, action points, and communicate updates on progress.

• KRA Sign-offs:

  Ensure timely sign-offs of Key Result Areas (KRAs) from new employees and those undergoing role movements.

• Performance Appraisals:

  Coordinate and track the timely completion of half-year and annual performance appraisals.

• Training Plan Adherence:

  Monitor and track adherence to the training plan for the assigned process/team.

• Exit Interviews:

  Conduct exit interviews, analyze trends from exit survey data, and suggest necessary actions to improve retention.

• Employee Retention:

  Implement retention strategies and actively work on improving employee satisfaction and loyalty.

• Branding & Intelligence:

  Support employer branding initiatives and gather market intelligence to enhance the organization's attractiveness as an employer.

• Policy Adherence:

  Ensure compliance with the company's Security Policy, Zero Tolerance Policy, United Privacy Policy, Disciplinary Policy, and Learning Agreement across the business.

• Additional Knowledge:

  Demonstrate knowledge in areas such as RAG (Red, Amber, Green) analysis, EWS (Early Warning System), and POSH (Prevention of Sexual Harassment).

Qualifications:

• Education:

  Bachelor's degree in Psychology, Industrial Relations, Human Resource Management, or any relevant field.

• Experience:

  Minimum experience in HR, particularly in BPO/Call Center settings, focusing on Labor Relations and Employee Engagement. Experience as an HR Generalist or Specialist is preferred.

Skills:

• Proficiency in MS Office
• Strong analytical and problem-solving skills
• Basic knowledge of labor laws and ability to facilitate engagement action planning
• Excellent verbal and written communication skills
• Ability to manage multiple tasks and meet deadlines
• Ability to resolve employee queries effectively and efficiently and track query resolution metrics

Work Availability:

• Ability to work onsite in Gurgaon and be flexible with shifting or rotational schedules within a 24/7 work environment.

What You Will Be Signing Up For?

• Competitive salary
• Health and wellness programs
• Career advancement opportunities
• Comprehensive career development
• Promising career progression
• Comprehensive training and development throughout your tenure
• World-class work culture, you would not want to miss!

This position is an excellent opportunity for those looking to take on an HR leadership role with a focus on employee engagement, retention, and compliance. The ideal candidate will be proactive, process-driven, and committed to fostering a positive work environment.

You can also share your resume on sonam.singh1@igtsolutions.com

NOTE - LOOKING FOR CANDIDATES ONLY FROM BPO INDUSTRY SETUP