Executive - Finance (Payment Collection)

Role & responsibilities

• To take collection Targets of Bangalore and some south Region customers
• To take lead to handle dispute management & resolution in time with help of business
• Ensure adherence to the defined collection follow up process framework set up by the management Email, Phone calls, dunning reminder letters, client visit, etc.
• Ensure updation of daily call records / status in the collection tracker for review by the manager.
• Ensure achievement of the monthly collection targets given by the manager
• Implementing the collection strategies techniques and procedures.
• Preparation and circulation of MIS for collection and helping business operations team by giving early warning signals on delinquent accounts.
• Business partnering facilitator for revenue enhancement & improving overall collections.
• Escalating to business team when customer credit situations require senior intervention.
• Identify accounts where legal action is appropriate and upon clearance by Business Manager, initiate accordingly.
• Reconciliation of accounts with customers to minimize doubtful debts and ensuring timely collection of payments with the objective of increasing collection efficiency.
• Relays to Manager any and all accounts that need to be written off to bad debt.
• Assisting with the cleanup of RU’s (unapplied receipts), short paid invoices and Charge Backs.
• Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with business teams.
• To maintain cordial relationships with clients towards timely issue redressal and collections.
• Queries from external and internal customers are solved on timely basis
• AR accounting issues such as payment reconciliations are resolved within prescribed timeframe
• Adopt, at all times, a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• Comply, at all times, with SGS Code of Integrity and Professional Conduct
• Take responsibility for aspects of HSE over which they have control, including adherence to the organization’s applicable HSE policies, procedures, guidelines and legal & other requirements.
• Promptly report incidents and potential hazards in the workplace.

Interested candidates please share CV on sayeeda.pathan@sgs.com