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1.0 - 6.0 years
1 - 4 Lacs
Bengaluru
Work from Office
Role & responsibilities To take collection Targets of Bangalore and some south Region customers To take lead to handle dispute management & resolution in time with help of business Ensure adherence to the defined collection follow up process framework set up by the management Email, Phone calls, dunning reminder letters, client visit, etc. Ensure updation of daily call records / status in the collection tracker for review by the manager. Ensure achievement of the monthly collection targets given by the manager Implementing the collection strategies techniques and procedures. Preparation and circulation of MIS for collection and helping business operations team by giving early warning signals on delinquent accounts. Business partnering facilitator for revenue enhancement & improving overall collections. Escalating to business team when customer credit situations require senior intervention. Identify accounts where legal action is appropriate and upon clearance by Business Manager, initiate accordingly. Reconciliation of accounts with customers to minimize doubtful debts and ensuring timely collection of payments with the objective of increasing collection efficiency. Relays to Manager any and all accounts that need to be written off to bad debt. Assisting with the cleanup of RU’s (unapplied receipts), short paid invoices and Charge Backs. Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with business teams. To maintain cordial relationships with clients towards timely issue redressal and collections. Queries from external and internal customers are solved on timely basis AR accounting issues such as payment reconciliations are resolved within prescribed timeframe Adopt, at all times, a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures. Comply, at all times, with SGS Code of Integrity and Professional Conduct Take responsibility for aspects of HSE over which they have control, including adherence to the organization’s applicable HSE policies, procedures, guidelines and legal & other requirements. Promptly report incidents and potential hazards in the workplace. Interested candidates please share CV on sayeeda.pathan@sgs.com
Posted 1 week ago
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