Executive - Facility

Executive - Facility (Soft Services)

Roles and Responsibilities

• Housekeeping & Soft Services Management:

• Ensure the housekeeping roster and deployment are in order, and acknowledge any penalties or comments for improvement.

• Keep the housekeeping duty manager or in-charge updated on TR/VIP visits.
• Discuss and prioritize housekeeping issues with the team for the shift, ensuring actions are taken and tracked for closure.
• Conduct facility walk-throughs to check the quality of housekeeping services in all restrooms, common areas, and development areas.

• Vendor & Equipment Management:

• Discuss and assist the Facility Manager on a monthly basis with the vendor performance matrix

  .
• Ensure the upkeep of pantry and reprographic equipment at all times, taking necessary action as needed.

• Administrative & Coordination:

• Prepare weekly rosters for the Helpdesk, Front Office, and Mail Room

  and communicate them to the team in advance.
• Ensure all communication is entered into the Technical team/HK team log book to inform the next shift.
• Make regular facility tours and list all necessary actions.
• Adhere to all company policies, processes, and procedures, as well as statutory documents.
• Adhere to

  SLA & KPI

  as agreed.
• Coordinate with the Engineering team for any issues that require their assistance.

• Space & Process Management:

• Provide daily oversight of the Space Administration Office, resolving various space-related issues like key requests, work orders, small projects, and relocations.

• Evaluate building and space uses and determine space allocations and assignments after appropriate consultation.
• Create, coordinate, and facilitate business processes for maintaining accurate space information.

Skills

• Strong organizational skills and the ability to manage multiple tasks.
• A keen eye for detail and quality assurance.
• Excellent communication and coordination skills.
• Proficiency in handling soft services and administrative tasks.
• Ability to follow established policies, processes, and procedures.

Qualifications

• A Graduate degree.
• Professional experience in a similar role.