Executive Customer Grievance Redressal

You will be responsible for addressing and resolving customer complaints related to credit reports, RBI complaints, and internal escalations in a prompt and compliant manner. Your duties will include acknowledging, evaluating, and resolving customer complaints received through CICs (CIBIL, Experian, CRIF), RBI CMS, and NGRO. You will collaborate with internal teams such as operations, collections, and underwriting to gather essential information. Additionally, you will be required to draft and submit formal responses to CICs and RBI portals, maintain detailed case logs in accordance with audit and regulatory standards, and ensure adherence to turnaround time (TAT) guidelines. To excel in this role, you should possess a solid understanding of RBI regulations and credit bureau operations, as well as proficiency in Excel and ticketing tools like Freshdesk and Zoho. Strong written communication skills, an analytical mindset, and a problem-solving approach are essential for success in this position. This is a full-time position that offers paid time off. The work location is in-person.,