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Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex

EXL

0 years

0 Lacs

noida uttar pradesh india

Posted:1 day ago| Platform:

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Skills Required

processing management initiation communication query underwriting escalation documentation

Work Mode

On-site

Job Type

Full Time

Job Description

Case Lifecycle Management: Handle customer cases from initiation to closure using designated tools and systems, ensuring timely and accurate resolution.
Written Communication: Draft professional, client-specific email responses and case notes that are grammatically sound and contextually appropriate.
Customer Query Resolution: Address complex customer inquiries related to policy illustrations, underwriting decisions, and status updates.
Escalation Handling: Identify unresolved issues and escalate them to the appropriate teams while maintaining case ownership.
Documentation: Maintain detailed and organized records of all case-related interactions and updates

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EXL

Business Process Management / Analytics

New York

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Executive-Customer Care Non-Voice-Back-End/Non Voice Transaction Processing Complex