Executive - B2B Travel Operations, Pune

Job Purpose

Responsible for handling B2B back-office operations, ensuring smooth coordination of flight reservations, ticketing, hotel bookings, travel insurance, UAE visa processing, and financial documentation. The role involves managing a shared email platform, supporting B2B agents with after-sales service, and ensuring compliance with regulatory and financial processes.

Job Location - Balewadi (Pune), Onsite - Fulltime (Rotational Shifts)

Key Result Responsibilities

• Manage flight bookings, ticketing, and reissues using GDS platforms (Amadeus, Sabre, Galileo) and airline portals.
• Ensure accurate fare calculations, modifications, and cancellations as per agent requests.
• Handle hotel reservations via TravTrolley, Ibyta, and other hotel booking portals.
• Provide after-sales support for B2B agent bookings.
• Issue travel insurance policies as per customer requirements, ensuring accuracy and policy compliance.
• Manage end-to-end UAE visa processing, including document checks, application submissions, follow-ups, and compliance with visa regulations.
• Handle complaints and escalations related to visa applications.
• Address and resolve B2B agent inquiries related to reservations, ticketing, hotel bookings, and other services.
• Act as a point of contact for issue resolution and escalations to ensure service excellence.
• Prepare receipts for debiting agent ledgers.
• Create and process refund forms for visas and other services.
• Ensure compliance with financial documentation and reporting standards.

Qualifications (Academic, training, languages)

• Minimum 12th standard pass.
• Additional certification in Travel & Tourism (e.g., IATA course) is a must.
• Knowledge of GDS systems (Galileo, Amadeus, Sabre) is an advantage.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Fluency in English & Hindi is a must (Malayalam preferred).

Work Experience

• 2 years of experience in travel services, including visa processing, insurance, customer support, reservations, and ticketing within a travel agency or airline.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Customer service-oriented approach with problem-solving skills.
• Ability to learn quickly and adapt in a fast-paced environment.