Exchange Online & M365 Support Engineer

Job Title - Exchange Online & M365 Support Engineer

Location -

Total exp : 5

Interview Mode : 1 virtual; 1 face to face

We are looking for a professional with 5–8 years of hands-on experience in the following areas and willingness to work in a 24x7 support setup:

Primary Responsibilities

• Administration and management of

  Exchange Online

  ,

  Microsoft Teams

  ,

  Mimecast Email Security Gateway

  ,

  Enterprise Vault

  ,

  PST Migration

  , and

  Smart Tap

  .
• Manage and administer

  Exchange Server 2016 and 2019

  , including:
• Maintenance of on-premise Exchange servers
• Adding servers to relay
• Troubleshooting email queue issues and performing message tracing
• Apply

  monthly patches

  and fix

  vulnerabilities

  on on-prem Exchange servers.
• Handle

  certificate renewal

  ,

  installation

  , and

  configuration

  .
• Perform Exchange Online tasks such as:
• Message tracing and creation of transport rules
• Enabling online archiving for users
• Mailbox migration from on-prem to Exchange Online
• Troubleshooting mailbox and distribution list issues
• Managing user, resource, and shared mailboxes
• License validation via the O365 portal
• Handle

  licensing activities

  , including:
• Processing license requests
• Communicating with stakeholders for new license procurement
• Geo-licensing validation and mailbox migration based on geography (Teams, Groups, OneDrive)

Microsoft Teams Administration

• Create and configure Teams groups
• Setup and configure

  Auto Attendants

  ,

  Call Queues

  , and

  Resource Accounts

• Configure

  Direct Routing

  and

  Federation

  with external partners

Mimecast Administration

• Policy creation and user management (allow/block)
• Email release, tracing, and inter-unit user migration

Additional Responsibilities

• Troubleshoot

  OneDrive sync issues

• Manage

  external sharing

  for Teams sites
• Perform and support

  PST migrations

Required Skills

• Mandatory:

• Exchange On-Premise / Hybrid
• Windows Server
• Microsoft 365 Suite
• Google Workspace