EUC Director

As the Director of End User Computing (EUC) at the enterprise, you will be responsible for spearheading the global EUC strategy, delivery, and innovation. Your role involves leveraging your extensive experience in analytics-driven EUC operations, large-scale endpoint management, digital workplace transformation, and engaging stakeholders at the C-suite level. **Key Responsibilities:** - Define and implement the global EUC strategy in alignment with business objectives and IT transformation goals. - Modernize digital workplace technologies such as M365, VDI, device lifecycle, endpoint security, and mobility. - Drive initiatives to standardize and automate EUC services across various regions and business units. - Establish governance for EUC policies, compliance, and SLA/KPI metrics. - Develop and spearhead end-to-end EUC analytics programs to enhance performance, user behavior, incident patterns, and service quality. - Oversee the delivery of EUC services, including Service Desk, Desktop Support, VDI, Collaboration Tools, and Mobile Device Management (MDM). - Collaborate with InfoSec to enforce endpoint security policies and Zero Trust principles. - Manage and mentor global EUC teams, cultivate a culture of innovation, accountability, and continuous improvement. **Qualifications Required:** - Over 20 years of experience in IT infrastructure, with at least 10 years in EUC leadership roles. - Deep expertise in M365, Intune, SCCM, Azure AD, Windows 10/11 lifecycle management, Virtual Desktop, Endpoint Analytics, and Digital Experience Monitoring. - Proven experience in managing global organizations with 5,000+ users, expertise in EUC analytics, data storytelling, continuous improvement programs, budget ownership, vendor management, and relevant certifications such as ITIL, PMP. - Strong interpersonal skills, executive communication abilities, and cross-cultural leadership skills.,