Escalation Specialist

You will be joining our customer coordination team where your main responsibility will be to assist clients through phone calls and emails, managing redemption fulfilment, and ensuring timely delivery of requested products. Your communication skills will play a vital role in handling clients with different dialects and understanding their requirements to provide quick solutions to any issues they might face. Your role will involve providing necessary information to customers regarding their complaints, resolving queries through emails and direct communication with higher authorities, updating customer information in the database regularly, and keeping the team informed about customer emails and responses. To excel in this position, you should hold a graduate degree in any subject with a minimum of 2 years of experience. Proficiency in English, both verbal and written, is essential along with exceptional communication and interpersonal skills. You should also be familiar with Excel, possess strong organizational skills, have good decision-making abilities, and be a team player. This is a full-time, permanent position located in Chandigarh, where you will be provided with food during your shift. The work location is in person during day shifts, and fluency in English is required for this role.,