ERP & POS Support Executive

3 - 5 years

6 - 7 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Research and identify solutions to Application like , Microsoft Dynamics Navision and Symphony POS Systems.
Diagnose and troubleshoot technical issues, including account setup, POS Setup, ERP configuration, and network configurationTrack computer system issues through to resolution, within agreed time limitsTalk users through a series of actions, either via phone, email or chat, until they've solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g. Applications Project Team)Ensure all issues are properly logged in the Support system.Prioritize and manage several open issues at one timeFollow up with internal clients and Vendors to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals

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