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10.0 - 15.0 years
30 - 35 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Mandatory Skills: Process Transformation Consulting. Experience: 10 YEARS.
Posted 3 weeks ago
5.0 - 7.0 years
8 - 10 Lacs
Bengaluru
Work from Office
Research and identify solutions to Application like , Microsoft Dynamics Navision and LS Retail POS Systems. Diagnose and troubleshoot technical issues, including account setup, POS Setup, ERP configuration, and network configuration Track computer system issues through to resolution, within agreed time limits Talk users through a series of actions, either via phone, email or chat, until they've solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. Applications Project Team) Ensure all issues are properly logged in the Support system. Prioritize and manage several open issues at one time Follow up with internal clients and Vendors to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals
Posted 3 weeks ago
4 - 8 years
6 - 10 Lacs
Thane
Work from Office
Key Responsibilities: Requirement Analysis: Work closely with stakeholders to understand business processes and gather system requirements. Map requirements to ERP features and functionalities. ERP Configuration & Customization: Configure and customize ERP modules to meet business needs. Develop or oversee system workflows, reports, and dashboards. Implementation & Deployment: Plan and execute the ERP implementation lifecycle, including testing and go-live activities. Coordinate with cross-functional teams to ensure seamless integration with existing systems. Training & Support: Conduct training sessions for end-users and provide detailed documentation. Offer post-implementation support, troubleshoot issues, and recommend improvements. System Integration: Ensure ERP compatibility with third-party applications and other internal systems. Manage data migration from legacy systems into the ERP. Continuous Improvement: Regularly monitor system performance and identify areas for optimization. Keep updated on ERP software upgrades and recommend adoption of new features.
Posted 2 months ago
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