ERP Implementation Specialist (Manufacturing, Sales & CRM)

Job Title: ERP Implementation Specialist (Manufacturing, Sales & CRM)

• Collaborate with department heads in Manufacturing, Sales, and Customer Service to understand current workflows and business needs.
• Analyze and document functional requirements, pain points, and process improvement areas.

2. ERP Configuration & Customization:

• Configure ERP modules (Manufacturing, Sales, CRM) according to business requirements.
• Customize forms, workflows, and reports in collaboration with the technical team or ERP vendor.
• Set up Master Data including BOM, Routings, Customer records, Sales processes, etc.

3. Project Implementation:

• Develop and manage project plans, timelines, and deliverables for ERP rollouts.
• Coordinate with vendors, internal IT, and functional teams during implementation.
• Facilitate data migration from legacy systems.

4. Testing & Validation:

• Design and execute test plans for unit testing, integration testing, and UAT (User Acceptance Testing).
• Identify and troubleshoot implementation issues.

5. Training & Change Management:

• Provide go-live support and post-implementation troubleshooting.
• Promote user adoption and manage change across departments.

6. Ongoing Support & Optimization:

• Monitor ERP performance and suggest improvements or new features.
• Coordinate periodic updates or upgrades with the ERP vendor.

Key Skills & Qualifications:

• Bachelor's degree in Information Technology, Business Administration, or related field.
• Proven experience in ERP implementation (e.g., SAP, Oracle, Microsoft Dynamics, Odoo, etc.)
• Strong project coordination and stakeholder management skills
• Excellent communication and organizational abilities
• Familiarity with business process mapping and change management
• Proficiency in MS Project, Excel, or other project management tools
• Ability to handle multiple priorities in a fast-paced environment

Educational & Professional Background:

• Bachelors degree in Engineering, IT, Computer Science, or Business Administration.
• 37 years of relevant ERP implementation experience in manufacturing or B2B sales industries.

Reporting To: