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Job Title: Software Support Engineer (Male) Company: Ferax Technologies Pvt Ltd Location: Opp. Federal Bank, Kurisummoodu, Changanacherry, Kottayam, Kerala Job Type: Full-Time Salary: ₹12,000 – ₹30,000 per month Job Summary: Ferax Technologies Pvt Ltd is seeking a Software Support Engineer to join our team in Changanacherry, Kottayam. If you have a passion for solving technical issues, providing outstanding customer service, and helping clients succeed with software, this role is for you! You will play a vital role in delivering software demos, training users, offering technical support, and ensuring the smooth usage of our ERP products. Key Responsibilities: 1. Software Demo & Training Deliver online and in-person demonstrations of ERP software. Conduct user training sessions to ensure proper software utilization. 2. Customer Support & Troubleshooting Handle software-related inquiries via phone, email, or remote sessions. Diagnose and resolve technical issues. Identify and report software bugs to the development team. 3. Documentation & Reporting Maintain detailed records of customer interactions and solutions. Update support documentation, FAQs, and training materials. 4. Software Updates & Issue Escalation Assist clients with software updates, patches, and integrations. Escalate unresolved issues to relevant teams and ensure follow-up. 5. Feedback & Continuous Improvement Gather user feedback to help enhance the product and support processes. Continuously improve knowledge of software features and support protocols. 6. Outreach & Customer Interaction Communicate with customers about new products or services. Address software-related queries in a clear and professional manner. 7. Excel Work & Data Management Input and manage customer data in spreadsheets and software databases. Support with database imports when needed. Requirements: Experience: Minimum 1 year in software technical support. Education: B.Tech, B.Sc Computer Science, BCA, or MCA preferred. Skills: Proficiency in Microsoft Office. Strong analytical and problem-solving abilities. Effective communication in English and Malayalam (Hindi & Tamil is a plus). Customer-focused attitude and strong interpersonal skills. Ability to multitask, prioritize, and manage under pressure. Willingness to travel across Kerala for on-site support ( Male candidates preferred ). Immediate joiners preferred. How to Apply: Ready to make an impact? Send your resume to: career@ferax.in Or call: +91 9495081177 for more information. Job Type: Full-time Pay: ₹12,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Ability to commute/relocate: Changanacheri, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Education: Bachelor's (Preferred) Experience: software support: 1 year (Required) Language: Malayalam (Required) English (Required) Hindi (Preferred) Tamil (Preferred) Location: Changanacheri, Kerala (Preferred) Willingness to travel: 75% (Preferred) Work Location: In person
