Entry-Level Customer Support Specialist

As a software company dedicated to delivering exceptional customer experiences, you will be responsible for providing reliable and effective software solutions backed by outstanding support. You will handle incoming client phone calls professionally and efficiently, troubleshoot and resolve software-related issues, document client interactions, and maintain support records. Additionally, you will provide step-by-step guidance to clients navigating the software, conduct occasional on-site visits to assist clients with complex software needs, collaborate with the technical team to escalate and resolve advanced issues, and identify common client challenges to improve support resources. Qualifications Required: - Excellent verbal communication and active listening skills - Strong problem-solving abilities with attention to detail - Experience in customer service or technical support preferred - Commerce background with professional knowledge in IT - Basic understanding of software applications - Ability to explain technical concepts in simple terms - Patient and empathetic approach to client concerns If you are passionate about helping others and enjoy solving problems in a dynamic environment, we would love to hear from you! The company offers a competitive salary, a supportive work environment focused on professional growth, and training on their software solutions. Location: Mumbai Employment Type: Full-time,