Enterprise Servicing Manager

As an Enterprise Servicing Executive (ESM) at Loop, your primary responsibility is to ensure the smooth and hassle-free delivery of exceptional employee benefits for both HR teams and employees. You will be the day-to-day partner for HR leaders, supporting them in championing Loop's benefits within their organizations. Your success will be measured by the success of your HR partners, making their lives easier and ensuring employees receive world-class benefits. Collaborating closely with Enterprise Account Managers (EAMs), you will work towards achieving 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will partner with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of 1Cr+ to provide top-notch service. This role serves as a launchpad for career growth, offering a clear path towards becoming a Customer Success Manager (CSM) in Mid-Market or Enterprise with your own portfolio and retention targets. Your key responsibilities include: - Account Servicing: Ensuring seamless and proactive benefits servicing for corporate clients, including policy issuance, coverage accuracy, claims management, and hyper-responsive support to HR and employees. - Collaboration & Account Expansion: Playing a vital role in retaining and expanding enterprise accounts by working closely with EAMs, collaborating with claims handlers and agents, and identifying growth opportunities within accounts. Career Growth Path: - Transitioning from an ESM to a CSM in either Mid-Market or Enterprise, gaining experience in client servicing, retention strategies, and account expansion. Ideal Candidate: - A champion of employee benefits who is passionate about helping HR leaders succeed and has excellent problem-solving skills. - Process and detail-oriented individual with strong attention to detail, accuracy, and past experience in handling employee benefits. - Collaborative, eager to learn, and excited to work with industry-leading technology to enhance the benefits experience for employees. Join Loop for an impactful role where you can directly improve the benefits experience for thousands of employees, a clear path for career growth, and a customer-first culture focused on elevating employee wellness.,