Enterprise Account Specialist

Shift Timing - 12:00 PM - 9:00 PM Hybrid Work Model: Work from Office Twice a week About the Role : In this opportunity you will: Assist account executives and account managers with sales, upsell and cross sell opportunities and renewals by providing relevant data and insights. Collaborate with account executives and managers to develop sales and renewal strategies and identify potential risks. Track and manage all customer renewals, ensuring timely and accurate processing. Prepare and send out quotes, contracts, and other necessary documentation. Serve as a point of contact for customers regarding sales, renewal, and support inquiries. Provide regular updates to the sales team and management on sales, renewal status and performance metrics Communicate with customers regarding upcoming renewals, addressing any questions or concerns. Analyze customer data to identify trends and opportunities for improvement Maintain and update customer information in the CRM system About You: You're a fit for the role if you have: 5+ years experience in account management, retention & renewals, sales, or a related field. Excellent communication and interpersonal skills. Professional fluency in English and ability to communicate at the executive level with customers Proficiency in CRM software (Gainsight/Salesforce) and sales tools, driving utilization of tools and process training. Ability to negotiate complex terms and conditions and close agreements for the sale and license of software and technology, including services. Ability to find solutions to difficult or complex issues by defining the problem, determining the cause of the problem, identifying/prioritizing/selecting alternatives and then implement. Ability to analyze market data, feedback, and sales performance to inform strategies and decisions. Strong organizational skills with the ability to manage multiple tasks and deadlines. Strong grasp of sales processes and strategies, with the ability to develop value propositions that address customer use cases with solutions from product portfolio. Ability to work effectively with cross-functional teams.