Engagement Manager

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Job Title: Engagement Manager

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About the Role

Engagement Manager

Key Responsibilities

• Act as the primary liaison between clients and internal teams to ensure clear understanding of project requirements, goals, and expectations.
• Lead project planning, resource allocation, budgeting, and timeline management to ensure successful delivery.
• Drive client satisfaction by delivering high-quality solutions and anticipating business needs.
• Manage stakeholder expectations, handle escalations, and provide regular status updates to internal and external parties.
• Identify upsell/cross-sell opportunities in collaboration with the sales team.
• Collaborate with cross-functional teams including technical, design, and business units to deliver outcomes.
• Monitor project KPIs, budgets, timelines, and ensure adherence to contract terms.
• Support pre-sales activities including proposals, presentations, and client pitches.
• Foster long-term partnerships by understanding clients business environments, goals, and pain points.

Qualifications & Requirements

• Bachelor’s degree in Business, Technology, Engineering, or a related field (MBA preferred).
• 12+ years of experience in client engagement, project management, or delivery management.
• Proven ability to manage multiple stakeholders and complex engagements.
• Strong analytical, communication, and interpersonal skills.
• Experience working in Agile/Waterfall environments.
• Familiarity with tools like JIRA, Asana, MS Project, or similar project management tools.
• Domain knowledge in any industry, e.g., IT services, fintech, healthcare, etc.is a plus.
• Willingness to work with global clients across time zones.